Privacy Policy

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Your Privacy Rights: Elevecta Virtual Reality Agency Privacy Policy

CCPA Privacy Policy (CA residents)

Privacy Notice at Collection (CA residents)

Our Commitment to Privacy

Elevecta Virtual Reality Agency (“Elevecta,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. Elevecta provides an innovative virtual reality solution, connecting businesses and individuals with immersive digital experiences. As part of this process, Elevecta collects information, including personal information, from clients, users, and partners engaging with our services.

In this Privacy Policy (“Policy”), we describe the information we collect through our websites  and our mobile applications (the “Apps”). This Policy incorporates by reference the Terms of Use for Elevecta’s Sites and services, which can be found at 

In this Policy, we outline:

• The types of information we collect about you, including data gathered through our Sites, Apps, and offline methods (e.g., surveys, forms, or other offline data collection).
   
• How we use, disclose, and share your information.
   
• How we protect your information.

This Policy applies to all visitors to our Sites, users of our Apps, and anyone who interacts with our services, including clients, partners, and general users. Unless otherwise specified, the practices described apply to all individuals engaging with our Sites and Apps.

Information We Collect

We may collect information about you from a variety of sources, including:

• Information we collect from you directly when you engage with our services, such as applying for a position, posting an opportunity, or requesting information.
   
• Information we collect when you visit our Sites, use our Apps, interact with our services, or view our online content.
   
• Information we collect from other sources, such as third-party partners, data providers (including identity and background check services), and affiliates, where permitted by law.

Information We Collect Directly From Users

We collect information directly from you, including personal details, when you visit our Sites or use our Apps, register for an account, subscribe to emails, update your profile, request information, or participate in surveys or questionnaires. The information we collect may vary depending on the service you engage with and may be gathered at different phases of your interaction with us.

For example, when you create an account with Elevecta Virtual Reality Agency, we collect:

• Basic Account Information: Name, email address, mailing address, username, and password.
   
• Application Information: If you apply for a position through our Sites, we may request details about your qualifications, skills, and work experience. You may also have the option to upload a resume.
   

Depending on the service, opportunity, or job application, we may collect additional information, where permitted by law, including:

• Name, email address, and postal address
   
• Date of birth
   
• Phone number and/or mobile number
   
• Company name, job title, company website
   
• Driver’s license number
   
• Social security number
   
• Ethnic origin
   
• Skills and interests
   
• Products/services you have expressed interest in
   
• Employment history, educational background, and other biographical details
   
• Information included in a resume you voluntarily submit
   
• Details regarding any prior convictions
   
• Additional information requested by a prospective employer
   

We only collect personal information that you choose to provide. However, if you choose not to share certain details, some features of our services—such as job applications—may not be available to you. Additionally, if your application is accepted, we or a prospective employer may request further details for background checks or employer tax credit eligibility, as required or permitted by law.

Information We Collect Directly From Employers

We collect information directly from you, including personal details, when you visit our Sites, post an open position, create an account, update your profile, request information, or participate in surveys or questionnaires (either online or on paper).

Below are examples of the types of information we may collect from you:

• Contact Information: Name, email address, and postal address of the contact person
   
• Account Details: Username and password
   
• Identification Information: Date of birth
   
• Communication Details: Phone number and/or mobile number, facsimile number
   
• Company Information: Company name, job title, company website
   
• Job Listings: Open positions within your company
   
• Financial Information: Bank and/or financial details necessary to complete a credit application or process invoice payments
   

We only collect the information that you choose to provide. However, if you do not share certain details, some features of our services—such as job postings or transactions—may not be available to you.

Information We Collect Automatically When You Visit Our Sites or Use Our Apps

We may use cookies, web beacons, automated devices, and other technologies to collect information about you when you visit our Sites. This information may include:

• Device & Browser Information: Your browser type, operating system, and device details
   
• Usage Data: Web pages you view, links you click, and your interactions with our Sites
   
• Network Information: Your IP address and websites visited before accessing our Sites
   
• Session Details: Length of time spent on our Sites and activity during your visit
   

Additionally, when you use our Apps, we may automatically collect:

• Mobile Device Information: Device name, model, mobile device ID, and IP address
   
• Operating System Details: Type, name, and version of your operating system
   
• App Activity: Your interactions within the App and session duration
   
• Location & Language Data: If permitted, we may collect your location for localized search results, navigation assistance, client notifications, and timekeeping purposes. You can disable location tracking through your device settings.
   

We may use this automatically collected data—either in anonymous or aggregated form—to analyze and improve our Sites, Apps, and services. This information may also be linked to your username and combined with other data, including personal information.

For more details about our use of cookies and tracking technologies, please refer to the “What About Cookies and Other Tracking Technologies” section below.

Information We Collect From Other Sources

We may obtain information about you, either individually or in aggregate form, from external sources such as third-party partners, affiliates, clients, job applicants, and social networks. This information may include, but is not limited to:

• Contact Information: Name, email address, and postal address
   
• Personal Identifiers: Date of birth
   
• Company Details: Company name
   
• Usage Data: Visitor behavior and interaction patterns on our Sites
   

Information Collected Through Social Networks

As a user, you may choose to connect your LinkedIn account to your profile on our Sites or Apps. If you do so, you will be asked to enter your LinkedIn login credentials and grant us permission to collect relevant information, such as:

• Name and contact details
   
• Education background
   
• Work history
   

By granting us access, we may collect this information even if you have chosen not to make it publicly visible through your LinkedIn settings. Please note that third-party social networking sites control the data they collect about you. For details on how they use or disclose your information—including any public information—you should review their respective privacy policies.

We have no control over how any third-party platform uses or discloses the personal information it collects. Elevecta Virtual Reality Agency is not responsible for the accuracy of information obtained from these external sources.

Information We Collect About Prospective Elevecta Franchisees

If you express interest in owning an Elevecta franchise or are referred to us as a prospective franchisee candidate, we may collect information directly from you and third-party sources, including personal details about you and your spouse or domestic partner. This information may include:

• Contact Information: Name, email address, and postal address
   
• Phone Number: Personal or business contact number
   
• Financial Details: Credit score range, income, savings, and retirement savings
   
• Employment Information: Work history and current employment status
   
• Legal & Citizenship Status: Prior bankruptcy filings, criminal convictions, and U.S. citizenship status
   
• Additional Details: Any other information you choose to provide, such as your interest in Elevecta

Information We Collect Through Our Other Products and Services

In addition to our virtual reality services, we may provide clients and users with additional products and services that collect personal information. These include our timekeeping services, user experience surveys, and project management platforms. Depending on the products and services you use—whether as a client, user, or employee of a client—we may collect:

• Personal Details: Name, email address, username, and password
   
• Employee Identification: Employee ID number
   
• Work & Scheduling Data: Days and hours worked, available shifts or assignments selected
   
• Survey Responses: Feedback provided in experience surveys
   
• Employer Data: Work orders or available shifts posted
   

How We Use the Information We Collect About You

Clients, Users, and Other Visitors to Our Sites

We use the information we collect about you for several purposes, including:

• To facilitate project assignments and business collaborations
   
• To notify you of relevant opportunities or projects
   
• To streamline client and user onboarding processes
   
• To fulfill your requests for services and products
   
• To provide you with updates on our latest products, services, and industry insights
   
• To send newsletters and customized offers from Elevecta and our business partners
   

Specifically, We Use Your Information To:

• Process applications for virtual reality projects or employment opportunities
   
• Conduct background checks where applicable
   
• Determine eligibility for certain tax credits or business incentives
   
• Create and manage your account
   
• Provide timekeeping and scheduling services for employer clients
   
• Send job or project notifications, customized offers, and newsletters (where permitted by law)
   
• Manage referral programs
   
• Assist prospective employers or clients in processing necessary paperwork for onboarding
   

Your privacy is important to us, and we use your information only as permitted by law and in accordance with this policy.

• Advertising & Promotions – Delivering relevant ads on third-party platforms and measuring the effectiveness of campaigns.
   
• Product & Service Development – Enhancing our offerings based on user behavior and preferences.
   
• Compliance & Legal Obligations – Ensuring adherence to applicable laws and regulations.
   
• Business & Security Management – Enforcing our terms of service, preventing fraud, and protecting the safety of our users and business.
   

We are committed to using your information responsibly to enhance your experience and provide innovative solutions.

Sharing Your Information

Job Candidate Information

At your request and direction, we share job candidate information with prospective employers. Additionally, with your consent, we may share your information with third parties for purposes such as:

• Conducting background checks
   
• Determining employer tax credit eligibility
   

Once you are hired, we may also share relevant information with your employer to support payroll processing or other administrative functions. Additionally, we provide employers with identified candidate satisfaction and experience survey responses.

Timekeeping Information

If your employer uses our timekeeping services, we share relevant timekeeping data—such as time entries and work hours—with your employer.

Work Assignment Information

If you use our work order app, we share the following details with your employer:

• Selected assignments and available work shifts
   
• Your location and scheduled work site arrival time
   
• Job satisfaction survey responses
   

We only share information as necessary to facilitate employment-related processes and enhance workplace efficiency.

Employers, Job Candidates, and Other Visitors to Our Sites

Affiliates

We may disclose the information we collect about you to our affiliates or subsidiaries. However, if we do so, their use and disclosure of your information will be subject to this Policy.

Service Providers

We may share the information we collect about you with our vendors, service providers, contractors, or agents who perform functions on our behalf. For example, these providers may help us administer our websites and apps or manage and coordinate events.

Other Non-Affiliated Third Parties

We may disclose the information we collect about you to non-affiliated third parties, such as promotional partners and others with whom we have marketing or other business relationships. These third parties may use your information for their own marketing purposes, including promoting products and services they believe may interest you.

Additionally, we may combine the information we collect about you with data obtained from third parties. This information may help us determine relevant advertisements to display on our websites and apps, as well as where to market our services. As outlined in the advertising section below, you have the right to opt out of certain uses of your information. You may also choose to opt into receiving specific communications from us and non-affiliated third parties. We will share your information according to your preferences.

We may also disclose your information for the following reasons:

Business Transfers

If Elevecta Virtual Reality Agency is acquired by or merges with another company, if our assets are transferred to another entity, or in the case of a bankruptcy proceeding, we may transfer the information we have collected from you as part of that transaction.

In Response to Legal Process

We may disclose the information we collect about you to comply with legal obligations, judicial proceedings, court orders, or other legal processes, such as responding to a subpoena.

To Protect Elevecta Virtual Reality Agency and Others

We may disclose the information we collect about you when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to the safety of any person, or violations of our Terms of Use or this Policy.

Aggregate and Anonymized Information

We may share aggregate or anonymized information about users with third parties for marketing, advertising, research, or similar purposes. For example, if we display advertisements on behalf of a third party, we may share aggregate demographic information with that third party about the users to whom we displayed the advertisements.

Opting Out of Marketing Communications

We may send you promotional email messages if you request to receive promotional information from us via email. You may stop receiving promotional email messages by following the instructions contained in the email message.

Job Applications for Positions with Elevecta Virtual Reality Agency

In addition to our online services, we collect personal information through our Sites for open positions within our company. Candidates applying for positions with Elevecta Virtual Reality Agency will be required to submit their name, mailing and email address, phone number, job history, and a resume.

When you apply for a job with Elevecta Virtual Reality Agency, we use your information only for the purpose of processing your job application. We may share your information with third parties to facilitate the hiring process, such as conducting background checks, which may include a credit check.

Updating Your Personal Information

You may modify the information you provided when creating your account (e.g., name, email address, user ID, and password) by logging into your account. Alternatively, you may contact your local Elevecta Virtual Reality Agency office for assistance.

What About Cookies and Other Tracking Technologies?

When you interact with our Sites and Apps, we strive to make your experience easy and meaningful. We, or our third-party service providers, use cookies, web beacons (including clear GIFs), and similar technologies to track user activity and collect data from our Sites and Apps. We may combine this data with the personal information we collect from you.

Do Not Track

Currently, our systems are unable to recognize browser-based "Do Not Track" requests. However, you may opt out of certain tracking by manually adjusting your browser settings, as discussed in this section. You can also opt out of targeted advertising as outlined below.

Cookies

Cookies allow a web server to store data on a device for recordkeeping and other purposes. We, along with our third-party service providers, may use cookies on our Sites and Apps to provide tailored information and enhance your experience.

There are three types of cookies used on our Sites and Apps:

• Session Cookies: These exist only during an active session. They disappear when you close your browser, app, or turn off your device. We use session cookies to uniquely identify you while logged in, process transactions, and verify your identity as you navigate our Sites and Apps.
   
• Persistent Cookies: These remain on your device after you close your browser or turn off your device. We use persistent cookies to track aggregate statistical information about user activity and to display advertising both on our Sites, Apps, and services and on third-party websites and mobile apps.
   
• Third-Party Cookies: We may engage third parties to track and analyze website data and to serve advertisements. These third parties may use cookies on our Sites and Apps, subject to applicable laws and your right to opt out through the Network Advertising Initiative (as discussed below). The data collected by such third parties helps us administer and improve the quality of our Sites and analyze usage patterns. These third parties may also combine information we provide with other data they collect, and they are required to use your information in accordance with this Policy.
   

Most web browsers automatically accept cookies. However, you can adjust your browser settings to block cookies. The Help section of your browser toolbar provides instructions on how to:

• Prevent your device from accepting new cookies
   
• Receive notifications when you receive a new cookie
   
• Disable cookies altogether
   

Disabling cookies may impact your ability to use certain features of our Sites and Apps, such as shopping carts or personalized content.

Web Beacons, Pixel Tags, and Other Technologies

We and our third-party service providers use web beacons—such as clear GIFs, web bugs, or pixel tags—which are tiny graphics with a unique identifier, similar in function to cookies. Unlike cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages and mobile apps.

We may use clear GIFs in connection with our Sites and Apps to track the activities of visitors and users, manage content, and compile statistics about Site and App usage. Additionally, we and our third-party service providers use clear GIFs in HTML emails to track email response rates, measure the success of marketing campaigns, determine when emails are viewed, and track whether emails are forwarded.

Site Analytics

We use automated tools, such as Google Analytics, to evaluate how users interact with our Sites and, where permitted, our Apps. We may also use other analytics tools to assess and improve performance and user experience. These tools may use cookies and other tracking technologies, such as web beacons or local storage objects (LSOs), to provide their services.

To learn more about Google’s privacy practices, please review the Google Privacy Policy. You can also prevent Google Analytics from using your data by downloading the Google Analytics Opt-out Browser Add-on.

Advertisements

We display advertisements on our Sites and Apps. Some ads are based on personal information collection, while others are based on aggregate data.

We work with third-party network advertisers to serve ads on our Sites, Apps, and third-party websites or media. These advertisers collect data based on your visits to our Sites and other websites, allowing them to target ads for products and services that may interest you. They may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs, and other technologies to measure ad effectiveness and personalize ad content.

These third-party cookies and tracking technologies are governed by the privacy policies of the respective third parties, not this Policy. We may provide these advertisers with information about your usage of our Sites, Apps, and services, including personally identifiable information.

Opting Out of Targeted Advertising

You may opt out of many third-party advertising networks. The Network Advertising Initiative (NAI) provides information about this practice and allows you to opt out of certain third-party ad networks.

Additionally, you may visit About Ads to learn about opting out of targeted advertising and managing your ad preferences.

To opt out of the DoubleClick cookie, visit the Google Ad Settings page.

Please note:

• Opting out of NAI or About Ads members only stops targeted advertising from those members but does not eliminate all advertisements. You may still receive ads based on the websites you visit.
   
• If your browser is set to reject cookies, or if you clear cookies, switch devices, or change web browsers, your opt-out preferences may no longer be effective.
   

For more details, visit the links above.

Biometric Information

Elevecta Virtual Reality Agency uses biometric technology, including but not limited to time and attendance systems and/or temperature verification systems, for employee identification, timekeeping, and ensuring the health and safety of individuals. These systems may collect, store, and use biometric information in accordance with Elevecta Virtual Reality Agency’s internal policies.

Elevecta Virtual Reality Agency prohibits the collection, use, storage, possession, or disclosure of biometric information—or obtaining such information by any means—unless pre-approved, in writing, by Elevecta Virtual Reality Agency’s legal and compliance department. This prohibition applies to systems used by Elevecta Virtual Reality Agency and its clients concerning employees, temporary associates, and other individuals.

In some instances, Elevecta Virtual Reality Agency provides clients with its own timekeeping terminals and related software services, as well as temperature verification kiosks ("timekeeping and temperature verification systems"). In other instances, clients contract with third-party vendors to provide these systems. These timekeeping and temperature verification systems may collect data, including biometric template and temperature data, which may be considered "biometric information" under state laws, including but not limited to:

• Illinois Biometric Information Privacy Act (BIPA) (740 ILCS 14/1)
• Texas Business & Commerce Code (§ 503.001)
• Washington Revised Code (§ 19.35)
• New York Labor Law (§ 201-A)

Some temperature verification systems used by Elevecta Virtual Reality Agency and/or its clients utilize thermal imaging to verify that an individual’s temperature does not exceed a set threshold. As part of this process, thermal information may be collected for employees and temporary staff entering a client’s premises to protect the health and safety of all individuals.

Elevecta Virtual Reality Agency will permanently destroy biometric information within a reasonable period or when the purpose for collection has been fulfilled, but no later than one year from the last contact with an employee or temporary associate. Additionally, Elevecta Virtual Reality Agency, its clients, and their vendors, affiliates, subcontractors, and licensors may have access to biometric information for data storage, backup maintenance, and servicing of systems, drives, or databases that collect, use, or store such data.

At the conclusion of employment or temporary assignment, Elevecta Virtual Reality Agency’s clients have represented that they and their vendors will permanently destroy any biometric information within a reasonable timeframe or in accordance with legal requirements, including:

• BIPA (Illinois): Three years
• Washington State: One year
• Texas: One year

For instances where Elevecta Virtual Reality Agency provides its own timekeeping terminals and temperature verification systems, biometric data will be permanently destroyed within a reasonable timeframe but no later than one year after the last interaction with the employee or temporary associate.

Elevecta Virtual Reality Agency, its clients, and its vendors adhere to industry-standard security measures to store, transmit, and protect biometric information in a manner that is as secure or more secure than the storage and transmission of other sensitive data. Elevecta Virtual Reality Agency and its clients take reasonable precautions to protect the security, confidentiality, and integrity of biometric information. Neither Elevecta Virtual Reality Agency, its clients, nor their vendors sell, lease, trade, or profit from biometric information.

Security of Your Information

We are committed to keeping your information secure. We use commercially reasonable security measures to protect the information you provide to us. However, no data transmission or storage system can be guaranteed as 100% secure. While we take precautions to safeguard your data, we cannot ensure or warrant the absolute security of any information you submit.

User-Generated Content

Certain areas of our Sites allow users to submit content, such as blog posts or responses to blog entries. Elevecta Virtual Reality Agency is not responsible for the privacy of any information you choose to share in a public forum. Any information disclosed in such areas becomes public and may be used by others in ways that may violate this Policy, applicable laws, or your privacy rights.

Third-Party Links

Our Sites and Apps may contain links to third-party websites. These sites operate independently and have their own privacy policies. Any access to and use of such websites is not governed by this Policy but rather by the privacy policies of those third-party sites. Elevecta Virtual Reality Agency is not responsible for the data practices of any third-party website. We encourage you to review their privacy policies before using their services.

Children’s Privacy

Our Sites, Apps, products, and services are not intended for use by children. Elevecta Virtual Reality Agency does not accept job applications from individuals under the age of 13 and does not knowingly collect personal information from children under 13. If we become aware that a child under 13 has submitted personal information, we will promptly delete it from our systems.

Your use of our Sites, Apps, products, and services, as well as any dispute over privacy, is subject to this Policy and our Elevecta Virtual Reality Agency Terms of Use, including applicable limitations on damages and the resolution of disputes.

Additional Information for California Residents

Last Updated: January 1st, 2025

In this section, we provide additional information to California residents about how we handle their personal information, as required under California privacy laws, including the California Consumer Privacy Act (“CCPA”) and the California Privacy Rights Act (“CPRA”), an amendment to the CCPA.

This section does not address or apply to our handling of:

• Publicly available information lawfully made available by state or federal government records or other personal information that is exempt under the CCPA;
• Personal information that is subject to an exemption under the CCPA, such as information regulated under the Fair Credit Reporting Act;
• Personal information of our current or former job applicants, employees, or contractors, to the extent collected and used by us solely within the context of the person’s role or former role as a job applicant, employee, or contractor. See our notices to job applicants, employees, and contractors [here].

Except for the Right to Opt-out and the Right of Non-Discrimination, this section does not apply to:

• California residents with whom we transact or communicate solely in the context of providing or receiving a product or service to or from a company that employs such residents or engages such residents as contractors.

Under the CCPA, “personal information” is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. It does not include publicly available data as defined by the CCPA. Since the CCPA requires that we disclose specific information about how we handle certain personal information collected about all California residents, the scope of this section may differ from the scope of our overall privacy policy.

Categories of Personal Information Under the CCPA

Last Updated: January 1st, 2023

While our collection, use, and disclosure of personal information vary based on our relationship and interactions with you, this section describes, generally, how we have collected and disclosed personal information about residents in the prior 12 months (from the Last Updated date above).

As further described in the Information We Collect section above, we may collect personal information from the following sources:

• Directly from the individual
• Directly from clients
• Advertising networks
• Data analytics providers
• Social networks
• Operating systems and platforms
• Government entities
• Data brokers

The table below identifies the categories of personal information (as defined by the CCPA) we have collected about California residents, as well as how we have sold or disclosed such information for a business purpose.

For more details about the business and commercial purposes for which we collect, use, and disclose personal information, please see the How We Use the Information We Collect About You and Sharing Your Information sections above.

Under the CCPA, a “sale” includes disclosing or making available personal information to a third party in exchange for monetary compensation or some other value or benefit. While we do not disclose personal information in exchange for monetary compensation, we may make certain categories of personal information available to receive certain benefits or services. For example, we may share browsing information with third-party ad companies (through third-party tags on our Sites) to improve and measure our ad campaigns and provide users with more relevant ads and content.

California Residents’ Rights

CCPA Rights

In general, California residents have the following rights with respect to their personal information:

1. Do-Not-Sell (Opt-Out)

California residents have the right to opt out of our sale of their personal information. While we do not disclose personal information to third parties in exchange for monetary compensation, we may "sell" personal information as defined by the California Consumer Privacy Act (CCPA) through third-party cookies and tags deployed on our website.

However, we do not “sell” personal information about individuals that we know to be under 16 years old.

You may opt out of the sale of your personal information by Elevecta Virtual Reality Agency by completing our Consumer Request Form and selecting the “Opt-Out of Sale” option.

You may also opt out of “sales” via third-party cookies on our websites by adjusting your Cookie Settings for our websites.

California Residents’ Rights

CCPA Rights

California residents have the following rights regarding their personal information:

1. Device & Browser-Specific Settings

Please note that your settings are device and browser-specific. If you access our websites from a different device or browser, you will need to reset your cookie preferences for each one. Additionally, if you delete cookies, your preferences may be lost and will need to be reconfigured.

2. Right of Deletion

California residents have the right to request the deletion of personal information that Elevecta Virtual Reality Agency has collected about them, free of charge, subject to certain exceptions.

3. Right of Modification

California residents have the right to request corrections to their personal information that we have collected, subject to certain exceptions.

4. Right to Know

With respect to personal information collected in the prior 12 months, California residents have the right to request disclosure of:

• Categories of personal information collected
   
• Categories of sources of personal information
   
• Categories of personal information disclosed or shared with third parties for a business purpose
   
• Categories of third parties to whom we have sold personal information and the specific categories of personal information sold
   
• Business or commercial purposes for collecting or selling personal information
   
• A copy of the specific pieces of personal information we have collected about them
   

5. Right to Non-Discrimination

California residents have the right not to be discriminated against for exercising their rights under the CCPA.

Submitting CCPA Requests

California residents may submit CCPA requests to access (know) their personal information using one of the following methods:

• Online webform: Elevecta Virtual Reality Agency Consumer Request Form
   
• By email: elevectavragency@gmail.com
   

California residents may submit CCPA requests to delete or correct their personal information through one of the following methods:

• Online webform: Elevecta Virtual Reality Agency Consumer Request Form
   
• By email: elevectavragency@gmail.com
   

Additionally, California residents may opt out of the “sale” of their personal information by using our preference manager to opt out of third-party tags and cookies on our sites.

Verification Process

When submitting a request to know or delete personal information, we will verify the request by matching the provided information with our records. You must complete all required fields on our webform (or provide the necessary information via our toll-free number). In some cases, additional verification may be required. If we are unable to verify a request, we will notify the requestor.

Authorized agents may submit a request on behalf of another individual by contacting us using the methods listed above. Authorized agents will need to provide proof of their authorization, and we may require the relevant individual to verify their identity directly.

Our Use of Personal Information

We collect and use personal information for the following purposes:

1. Providing Support & Services

• Delivering our products, websites, applications, and services
   
• Communicating with users about their accounts and inquiries
   
• Providing troubleshooting, technical support, and order fulfillment
   

2. Analyzing & Improving Services

• Understanding how users interact with our services
   
• Conducting surveys and customer satisfaction evaluations
   
• Enhancing business operations and developing new services
   

3. Personalizing Content & Experiences

• Customizing website content, ads, and online experiences
   
• Offering personalized recommendations and customer support
   

4. Advertising, Marketing & Promotions

• Delivering relevant ads and evaluating ad performance
   
• Sending promotional offers, newsletters, and marketing communications
   

5. Securing & Protecting Our Business

• Detecting and preventing fraud, unauthorized access, and potential security threats
   
• Investigating and responding to violations of policies or unauthorized activities
   

6. Defending Legal Rights

• Managing and responding to legal claims or disputes
   
• Protecting our business in the context of litigation
   

7. Auditing, Corporate Governance & Internal Operations

• Conducting financial, security, and operational audits
   
• Managing business transactions such as mergers, acquisitions, and restructurings
   

8. Complying with Legal Obligations

• Responding to legal requests, subpoenas, and law enforcement inquiries
   
• Complying with applicable laws and regulatory requirements
   

Storage & Retention of Personal Information

We prioritize the security, confidentiality, and integrity of your personal information. Our safeguards include technical, physical, and administrative measures designed to protect your data from unauthorized access, use, or disclosure.

We retain personal information for no longer than necessary, in accordance with the purposes outlined in the Our Use of Personal Information section. Typically, personal information is retained for five (5) years after active service use, subject to legal exceptions.

Non-Discrimination Policy

When exercising their CCPA rights, California residents are entitled to:

• The same level of service, quality, and benefits
   
• No penalties, price increases, or service denials
   
• Equal access to all services
   

We will not:

• Deny services to individuals exercising their rights
   
• Provide different services or apply penalties
   
• Offer different pricing or impose limitations
   

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website and will become effective upon posting. If material changes occur, we will highlight them for transparency.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📧 Email: elevectavragency@gmail.com